سياسة الإستبدال والإسترجاع

Return and Replacement Policy: The process of selling and your purchase and use of the products available on this site are subject to the terms and conditions of use and service. The store may choose to accept or not accept or cancel your order in some cases, for example if the product you wish to buy is unavailable, or if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled. Women's dresses are only exchangeable and only exchanged within 24 hours from the date of receiving the order. No return request will be accepted after more than 24 hours from receiving the order, nor any exchange request after more than 24 hours from receipt according to the date shown in the receipt from the shipping company. The goods to be exchanged or returned must be in the same condition as when purchased. In case of exchange, an additional 80 riyals shipping fee will be transferred from the customer, including the shipping fee of the order to be exchanged to us and the shipping fee of the new order to the customer, noting that the new order will be shipped after the previous order reaches our warehouses and is confirmed to have arrived in the same condition as the first purchase. In case of return, a 50 riyals return shipping fee + 30 riyals for the initial shipping fee will be deducted from the total amount, in addition to a 15 riyals cash on delivery fee if applicable, after the order reaches our warehouses and is confirmed to have arrived in the same condition as the first purchase. Orders cannot be canceled after the order status in the store has changed to shipped. If the order is not received after being shipped to the customer, a 30 riyals shipping fee will be deducted from the customer, and a request will be raised to refund the remaining amount after the shipment returns to our warehouses from the shipping company. When will the refunded amounts be credited to the customer’s account: A refund request will be submitted via the payment gateway (My Invoice) after the order reaches us and is confirmed to have arrived in the same condition as the first purchase, and the refunded amount will be credited to the card used for payment within 3 to 9 working days, to allow processing of the deposit request between the payment gateway and the customer’s bank. Note: If payment was made via credit card (Mastercard – Visa – URPAY – STCPAY – etc.), the refunded amount will be credited to the card used for payment within 5 to 14 working days, to process the transfer request between the payment gateway and the customer’s bank. If payment was made via (APPLE PAY), the refunded amount will be credited to the card used for payment within 5 to 14 working days, to process the transfer request between the payment gateway and the customer’s bank. Tabby and Tamara orders are only exchangeable. Important information you should know: Your purchase and use of the products available on this site are subject to the terms and conditions of use and service. The store may choose to accept or not accept or cancel your order in some cases, for example if the product you wish to buy is unavailable, or if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled. In case of a defect or manufacturing error in the product, it is returned after reporting it. Regarding cases where products are not returned: Consumed products that have been used. Products that have been tampered with or had their serial numbers removed. Products without price tags, labels, original packaging, or missing any of their accessories.